FAQ
1. Product & Design
Q: What makes the Neversleepless® pillow better than a regular pillow? A: Unlike regular pillows that flatten and push your head out of alignment, the Neversleepless® butterfly design actively works with your body. It uses specialized contours and support layers to lock your cervical spine into perfect, natural alignment, eliminating tension and pressure that cause pain.
Q: Is the Neversleepless® pillow suitable for all sleeping positions? A: Yes! Our Multi-Layered Ergonomics provides complete support in any position. Whether you are a side, back, or stomach sleeper, the ergonomic design, combined with the arm support channels and back support wings, ensures consistent alignment and comfort.
Q: Does the pillow help with neck or shoulder pain? A: Absolutely. The primary function of the pillow is Tension-Free Recovery. By maintaining the natural curve of your cervical spine and preventing unnatural twisting, it eliminates the muscle strain that builds up overnight, reducing or eliminating morning stiffness and pain.
Q: What is the pillow made of? A: The core is made from 100% High-Density Memory Foam (often CertiPUR-US® Certified). The outer cover is typically made of a soft, breathable, and hypoallergenic fabric like Bamboo or a cooling knit blend for optimal comfort and temperature regulation.
Q: How do I clean the pillow? A: The memory foam core should never be washed. The outer cover is removable and fully machine washable. Always follow the specific washing instructions provided on the care label inside the cover.
2. Ordering & Shipping
Q: What is the processing time for orders? A: All orders are typically processed and shipped within 1–3 business days of placing your order. You will receive tracking information once your order ships.
Q: How long does shipping take? A: Standard Domestic Shipping usually takes [5-8 business days], while Express Shipping is [2-4 business days]. International delivery times vary, generally ranging from 7–21 business days.
Q: Do you ship internationally? A: Yes, we offer international shipping to many countries. Please note that customs, duties, and taxes are the responsibility of the customer upon arrival in the destination country.
3. Returns, Refunds & Warranty
Q: What is your return policy? A: We offer a 30-Day Sleep Guarantee. Returns are accepted for 30 days from the date of delivery. Items must be in their original condition.
Q: Who pays for return shipping? A: The customer is responsible for covering the cost of return shipping. There are no restocking fees.
Q: How do I initiate a return? A: To start a return, please contact us at support@neversleepless.com with your order number and the reason for the return.
Q: Do your pillows come with a warranty? A: [Insert your actual warranty policy here, e.g., Yes, we offer a 1-year limited warranty covering any defects in materials or workmanship.]
4. Contact Information
Q: How can I contact customer support? A: For any questions regarding your order, returns, or product details, please email us directly at: support@neversleepless.com